Shipping policy

Shipping Policy – Castella Cookware

At Castella Cookware, we aim to process and deliver all orders as efficiently as possible while maintaining transparency regarding shipping timeframes and delivery expectations.

By placing an order through Castella Cookware, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

All orders are subject to a processing and handling timeframe of approximately 1–4 business days.

Orders are processed Monday through Friday, excluding public holidays.

Please note:

  • Orders placed on weekends or holidays will begin processing on the next business day

  • Processing times may be extended during peak seasons, promotional periods, or high order volumes

  • Processing times are estimates only and are not guaranteed

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Shipping & Delivery Estimates

Estimated delivery time is up to 9 business days after dispatch, depending on the destination country and shipping carrier.

Estimated total delivery timeframe:

Processing Time (1–4 Business Days) + Shipping Time (Up to 9 Business Days)

Please note:

  • Many orders arrive earlier than the estimated maximum timeframe

  • Delivery estimates are not guaranteed

  • Delays may occur due to customs processing, carrier disruptions, weather conditions, or other circumstances outside our control

3. Shipping Costs

Shipping rates are calculated at checkout based on factors including:

  • Delivery destination

  • Order weight and dimensions

  • Shipping method selected

Any customs duties, import taxes, or local fees imposed by your country are the responsibility of the customer unless otherwise stated.

4. Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking details.

Please note:

  • Tracking updates may take between 24–72 hours to appear

  • Tracking delays are controlled by the shipping carrier and are outside our control

  • Some international carriers may provide limited tracking visibility in certain regions

5. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Castella Cookware is not responsible for:

  • Incorrect or incomplete shipping addresses

  • Failed deliveries due to customer-provided information

  • Orders delivered to an incorrectly entered address

Orders returned due to incorrect address information may be subject to additional reshipping charges.

6. Delivery Responsibility & Liability

Once an order has been handed to the shipping carrier, responsibility for delivery transfers to the carrier.

Castella Cookware is not liable for delays, losses, or delivery issues caused by:

  • Shipping carriers

  • Customs inspections or delays

  • Weather disruptions

  • Local postal service interruptions

  • High seasonal demand

  • Circumstances beyond our reasonable control

If your tracking information shows the order as “Delivered” but you have not received the package, you should:

  1. Contact the shipping carrier directly

  2. Contact local postal authorities if applicable

  3. Email us at info@castella-cookware.com for assistance

While we will assist where reasonably possible, we cannot guarantee refunds or replacements for packages marked as successfully delivered by the carrier.

7. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us within 12 hours of placing the order at:

info@castella-cookware.com

Please note:

  • Order modifications or cancellations are not guaranteed once processing has started

  • Orders that have already been processed or shipped cannot be cancelled or modified

8. Delays & Force Majeure

We are not responsible for delays caused by events outside our reasonable control, including but not limited to:

  • Courier disruptions

  • Customs delays

  • Weather conditions

  • Natural disasters

  • Supply chain interruptions

  • High shipping volumes

  • Government actions or restrictions

Such events may extend estimated delivery timeframes.

9. Policy Acceptance

By placing an order through Castella Cookware, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

10. Contact Information

For shipping-related questions or support inquiries, please contact:

info@castella-cookware.com

Ecom Rise Global LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States