Terms of service

Terms of Service – Castella Cookware

OVERVIEW

Welcome to Castella Cookware. Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to Castella Cookware.

Castella Cookware operates this website and related services, including all information, tools, products, and services available through our website to provide you with a curated online shopping experience.

By accessing our website, purchasing products, or using any part of our services, you agree to be bound by these Terms of Service, including any policies referenced herein.

If you do not agree to these Terms, you must not access or use our services.

SECTION 1 – ELIGIBILITY & ACCOUNT RESPONSIBILITY

By using our services, you confirm that:

  • You are at least the age of majority in your country, state, or province of residence

  • Any information you provide is accurate, current, and complete

  • You are authorized to use the payment method submitted

You are responsible for maintaining the confidentiality of your account information and for all activity occurring under your account.

We reserve the right to suspend or terminate accounts suspected of fraudulent, abusive, or unlawful activity.

SECTION 2 – PRODUCTS & PRODUCT REPRESENTATION

We strive to display our products as accurately as possible. However:

  • Product colors and appearance may vary depending on screen settings and devices

  • Product images are for illustrative purposes only

  • Minor variations may occur between images and actual products

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities available for purchase

  • Refuse orders at our discretion

SECTION 3 – ORDERS & ACCEPTANCE

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Restrict orders that appear fraudulent, commercial, or abusive

Orders are considered accepted only after payment has been successfully processed and confirmation has been issued.

Customers are responsible for reviewing all order details before checkout.

SECTION 4 – PRICING, TAXES & BILLING

All prices displayed are subject to change without notice.

Unless otherwise stated:

  • Prices do not include taxes, customs duties, import fees, or shipping costs

  • International customers are responsible for any applicable customs charges or import taxes imposed by their country

You agree to provide accurate billing and payment information for all purchases.

If payment cannot be processed, we reserve the right to cancel your order.

SECTION 5 – SHIPPING & DELIVERY

Shipping and delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather events

  • Supply chain disruptions

  • Incorrect customer information

  • Circumstances beyond our reasonable control

Risk of loss and ownership transfers to the customer once the order has been handed to the shipping carrier.

SECTION 6 – RETURNS & REFUNDS

All returns and refunds are governed by our Returns, Refunds & Dispute Policy.

By placing an order, you agree to the terms outlined in that policy.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos

  • Branding

  • Product images

  • Text

  • Graphics

  • Videos

  • Designs

  • Website layout

is the intellectual property of Castella Cookware or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, or exploit any content without prior written permission.

Unauthorized use may result in legal action.

SECTION 8 – THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites, applications, or services.

We are not responsible for:

  • Third-party content

  • Third-party policies

  • Third-party transactions

  • Any damages or losses resulting from third-party services

Accessing third-party services is done entirely at your own risk.

SECTION 9 – USER FEEDBACK & SUBMISSIONS

By submitting reviews, suggestions, comments, or other content to us, you grant Castella Cookware a worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, and distribute such content for commercial or operational purposes.

You confirm that your submissions:

  • Do not violate any laws or third-party rights

  • Are not misleading, abusive, defamatory, or unlawful

  • Do not contain malicious software or harmful code

We reserve the right to remove content at our discretion.

SECTION 10 – ERRORS & INACCURACIES

Occasionally there may be information on our website containing typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping times

  • Availability

We reserve the right to correct errors, update information, or cancel orders at any time without prior notice.

SECTION 11 – PROHIBITED USES

You may not use our services:

  • For unlawful purposes

  • To violate laws or regulations

  • To infringe intellectual property rights

  • To transmit malicious software

  • To interfere with website security

  • To engage in fraudulent activity

  • To scrape, spam, or abuse the website

Violation of these Terms may result in immediate termination of access.

SECTION 12 – DISCLAIMER OF WARRANTIES

Our services and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Availability

  • Accuracy

We do not guarantee uninterrupted or error-free operation of our services.

Some jurisdictions may not allow certain warranty limitations, so portions of this section may not apply to you.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Castella Cookware shall not be liable for any:

  • Indirect damages

  • Consequential damages

  • Incidental damages

  • Lost profits

  • Lost revenue

  • Data loss

  • Business interruption

arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid by you for the product giving rise to the claim.

Certain jurisdictions may not allow some limitations of liability, so parts of this section may not apply to you.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Castella Cookware, its owners, employees, affiliates, contractors, and partners from any claims, damages, liabilities, costs, or expenses arising from:

  • Your breach of these Terms

  • Your misuse of the website

  • Your violation of applicable laws or third-party rights

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate access to our services at any time, without notice, if we believe you have violated these Terms.

Termination does not affect obligations or liabilities incurred prior to termination.

SECTION 16 – GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with applicable international consumer protection principles and the laws applicable to the operating entity of Castella Cookware, without regard to conflict of law provisions.

Nothing in these Terms limits any mandatory consumer rights available under the laws of your country or region.

SECTION 17 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting to this website.

Your continued use of our services constitutes acceptance of any updated Terms.

SECTION 18 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

info@castella-cookware.com

Ecom Rise Global LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States